Published on March 5

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  • Workplace: Quebec
  • Type: Permanent Contract
  • Language: Bilingual

DESCRIPTION

Nexio is looking for a Service Now Technical Advisor for its client located in Quebec City.

RESPONSIBILITIES

  • Manage/lead all technical aspects related to the project realization and delivery of the final product including:
    • Solution’s architecture;
    • Configuration of the UI application;
    • Configuration of workflow (process automation);
    • Develop monitoring spreadsheets as required by the client;
    • Develop integration components (SSO, LDAP, etc.);
  • Document business rules (scripts) in JavaScript;
  • Transform business requirements into technical requirements;
  • Advise clients and team members with ServiceNow best practices;
  • Act as a key team member in the overall project implementation;
  • Organize client meetings and prepare deliverables related to the technology;
  • Contribute to the continuous improvement of our implementation methodology and services based on our clients’ feedback.

SKILLS

  • ServiceNow certification desirable;
  • Experience in the implementing of ServiceNow and other management software packages (BMC Remedy, C2 ATOM, etc.);
  • Web technology experience (XML, HTML, JavaScript, Web Services, Angular.js etc.) in a SaaS environment;
  • Excellent verbal and written communication skills. Must be fluent in both French and English;
  • Proven ability/skills in the use of negotiation techniques (risk management, pros and cons) regarding major technical decisions during the project delivery phase;
  • Ability to interact effectively with external key contacts;
  • Team player.